Resume

Snapshot

Project manager and content developer committed to delivering clear, compliant documentation that exceeds specifications and customer expectations. Skilled in analyzing project requirements, scope, and schedule; collaborating to drive to deadlines; and directing writers to produce results. What drives me: getting the right content to the right people right when they need it.

Skills Inventory

Project Management

• Consult with project and development leads to identify project scope, goals, and needs for accurate resourcing and forecasting.
• Develop and manage comprehensive project schedules that identify key dependencies, timelines, and milestones.

Technical & UX Writing

• Develop DITA/XML DTD definitions, CSS/HTML style sheets, and desktop publishing templates for accessible documentation.
• Collaborate with subject matter experts to author, migrate, and integrate comprehensive product documentation.
• Direct and mentor writers and resources to deliver complete, correct, compliant content on time and within budget.

Regulatory Compliance & Requirement Development

• Translate business needs and regulatory and design input mandates (such as US 21 CFR Part 820, MDR Regulation (EU) 2017/745, or ISO 13485) into discrete, verifiable content requirements and tracing.
• Develop standard operating procedures, work instructions, and workflows to support design processes and regulatory certification.

Roles

• Project manager & team lead
• Regulatory & requirements analyst
• DITA/XML/HTML technical resource
• Content developer and SME

Industry Experience

• Cybersecurity
• Medical device manufacturing
• Industrial manufacturing
• Software development
• Life insurance and claims

Technology and Tools

• DITA/XML/CSS/HTML design, authoring, and migration
• Adobe Creative Suite
• Microsoft Office, Project
• Content Management Systems (IxiaSoft using Oxygen, CXone)
• Working knowledge of C++, JavaScript, Java, Perl, SQL

Education

University of Wisconsin-Madison

Bachelor of Science in English, Minor in Technical Writing

Code42

Sr. Technical Writer/UX Writer; Product Research, Operations, and Development

10/2019 – 11/2022

Supported Agile development teams by authoring content for new security features and functionality. Collaborated with product owners, developers, and UX designers to develop user interface, error, and administrator content that guides users and resolves issues. Analyzed HTML authoring environment for efficiencies and productivity gains.

Key Accomplishments

• Restructured support content for integrations with Google Drive and Gmail, Microsoft OneDrive and O365, Salesforce, and Box, reducing complexity while improving ease of use.
• Created comprehensive alerting content that helps customers identify, prioritize, and respond to suspicious file exfiltration.
• Implemented “Copy to Clipboard” button in HTML content using CSS and Javascript to better serve administrators and API users.

Medtronic

Labeling Program Manager, Restorative Therapies Group

10/2016 – 10/2019

Led a team of writers to complete deliverables within project scope and milestones. Partnered with management to plan resource assignments and budget needs for upcoming projects. Managed project writer assignments, translations timelines, and budgets. Participated in internal and external audits to answer regulatory questions and resolve deficiencies in labeling.

Key Accomplishments

• Directed labeling activity for RTG’s next generation neurostimulator and tablet-based programming platform.
• Partnered with regulatory, software development, project leads, and management to automate delivery of app labeling products according to customer expectations and regulations.
• Developed app versioning guidelines to guide development and regulatory strategy and reduce unneeded content updates.

Sr. Program/Project Analyst, Cardiac Rhythm and Heart Failure

6/2014 – 10/2016

Individually managed complex labeling projects to completion. Partnered with software development to incorporate user assistance into app code. Analyzed US and international standards and regulations to trace labeling compliance to applicable Federal and EU requirements. Contributed to continual improvement by mentoring writers and leading the desktop publishing team. Partnered with Translations for localization.

Key Accomplishments

• Managed all aspects of labeling activities for CRHF’s next generation tablet-based pulse generator platform used in pacemaker implant.
• Aligned user assistance delivery with software deployment mechanism to ensure seamless clinician access to information.
• Assisted in training and mentoring writers in the use of the department’s next generation DITA-based CMS and authoring platform.

LasX Industries

Sr. Technical Writer

5/2009 – 6/2014

Technical Writing Consultant

3/2002 – 4/2009

Authored hardware and software guides for industrial laser cutting equipment. Ensured system build and documentation complied with CDRH 21 CFR 1040.10 and EN 60825 regulations. Aligned marketing content and system and software documentation with goals and priorities of upper management. Converted legacy FrameMaker content into topic-based XML using DITA, reducing development effort and enhancing reuse.

Hartford Life

Sr. Technical Writer

6/2006 – 5/2008

Translated functional, technical, and regulatory specifications to support training and documentation needs for administration system upgrades and product releases for multiple lines of business. Collaborated on creating career path objectives, documentation development calculators, and HTML resources to enhance employee development and improve services for business customers. Championed migration to HTML, significantly improving load times and enhancing documentation to better serve business customers.