While at Code42, I supported a high-visibility project developing the new Salesforce data connection. This connection monitors an organization’s Salesforce environment for any reports that are created and downloaded from valuable sales and contact information.
Code42 is one of the few companies that have solved the problem of easily showing users when important Salesforce data has been downloaded to an external destination. So it was important that our content clearly showed that: what is needed to prepare Salesforce for the connection, how to connect it to Code42, and (most importantly) where to find this report information in the product when a download happens. To meet this goal, I collaborated closely with the connection’s development team and product owners (and set up my own Salesforce development environment) to develop and test articles on the Code42 support site. A sampling of these articles follows: