Salesforce content development

While at Code42, I supported a high-visibility project developing the new Salesforce data connection. This connection monitors an organization’s Salesforce environment for any reports that are created and downloaded from valuable sales and contact information. Code42 is one of the few companies that have solved the problem of easily showing users when important Salesforce data … Continue reading “Salesforce content development”

“Trusted activity” description

Code42 Incydr differs from other cybersecurity products: instead of monitoring network access points, logs, or user behavior, it tracks data files. By tracking where files go and who files are shared with, it helps users secure valuable intellectual property by responding when files are moved to unsanctioned destinations or shared with inappropriate external users. To … Continue reading ““Trusted activity” description”

Code42 content restructure

The “Data Connections” section of Code42’s support site had a problem: While it contained excellent, comprehensive content, each of its 10 or so articles were exceptionally lengthy. This meant users missed important steps or tips while endlessly scrolling to find the pertinent nugget that would help them solve their issue. To break all this content … Continue reading “Code42 content restructure”