The “Data Connections” section of Code42’s support site had a problem: While it contained excellent, comprehensive content, each of its 10 or so articles were exceptionally lengthy. This meant users missed important steps or tips while endlessly scrolling to find the pertinent nugget that would help them solve their issue.
To break all this content down into smaller, more easily digestible topics, I first used the digital whiteboard application Mural to take stock of what we had. This inventory shows the existing articles (outlined in black) with the eventual new articles that would be created as we broke out that content.
The result was a revised introductory article: it first gives users a starting point for planning their connection, then serves as a landing page to dozens of new, bite-sized articles that target specific topic to best serve user needs. Go to Introduction to adding data connections on the Code42 support site to see the new, more effective structure and content.